Manager – Digital Sales & Operations

Business strategy

·         Know the customer: Deeply understand customer behavior, develop new customer insights. Make the JBP, plan and drive the monthly numbers, and ultimately the yearly targets

·         Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

·         Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

·         Know the competition: Understand on-line and off-line players. Ensure Company selection stays well ahead of competition

·         Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required

Partner Management:

·         Develop deep and long-standing relationship with the ecom partners – to drive relationships from the strategic to the tactical

·         On the terms of business with the Partner – products, returns, ordering, etc.

·         Ensure high-share of mind from the partner. Build deep ties.

Market Understanding

·         Develop a thorough knowledge of the market – short term and long term trends

·         Have an in-depth knowledge of competition and vendor and ability to influence the market

·         Develop and implement industry best practices. Move the industry with you!

Selection Management:

·         Make sure all the active selection is live on ecom platforms

·         Own cost improvement and overall portfolio management

Fulfillment and Inventory:

·         Key driver of working capital management and inventory – ensure an optimal flow of cash

·         Develop and manage a fulfillment strategy with the ecom partners to ensure best selection along with the optimal cost and service.

People leadership:

·         Build, retain and groom a strong team to deliver functions

·         Coordinate with Logistics, Finance and Planning for Supply, Payment/Reconciliation and Availability planning and execution

·         Set goals, define KPIs and ensure team tracks effectively towards goals

Desired background

·         Educational background – Graduation, MBA is preferred

·         Knowledge of Retail, consumer goods industry is a plus

·         Minimum 6 yrs experience in Business development/Sales/Ecom