Store Manager

People: Development & Team Building

·         Recruit, Hire, Promote and Retain top talent.

·         Sets the standard of Team Performance and creates teams that consistently achieve stated goals.

·         Demonstrated ability to set goals that are specific, actionable and based on established KPI’s.

·         Sets the example by demonstrating personal customer service and selling skills.

·         Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.

·         Develops team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.

•        Consistently building employee knowledge base by engaging in continuous education, role-playing and effective delegation of tasks.

·         Execute Company Brand Philosophy and Company Vision.

·         Recognizes performance issues in a timely fashion and partners with Area/District Manager for resolution.

·         Create Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

People: Leadership and Communication:

·         Demonstrates and ensures that the store embodies Company’s  6 Core values.

·         Communicates successes, opportunities and solutions to Area/District Manager.

·         Forms partnerships throughout the organization.

·         Is a leader amongst peers.

·         Participates and is fully engaged in Conference Calls & Team Meetings.

·         Inspires and motivates others by demonstrating the highest level of personal performance.

·         Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.

·         Drive employee engagement.

·         Maintains high level of personal integrity and expects the same of their team.

Product:

·         Ensures that all directives for Floor sets and Plan-o-Gram’s (POG) are executed on time and within allowable hours.

·         Knows the best sellers, the required placement, and ensures that sales are at or above company performance.

·         Imparts product knowledge utilizing tools provided.

·         Provide consistent Radical Customer experience through flawless presentation standards.

Place: Operations:

·         Executes effective schedules that take in to account business trends, & sales associate performance to maximize opportunity.

·         Manages payroll effectively and on budget.

·         Maintains neat, clean, and organized total store environment.

·         Achieves Sales Plan at “M” Meets Expectation.

·         Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion at “M” Meets Expectation.

·         Meets compliance standards to complete tasks.

·         Maximizes customer experience through effective time & task management plan.

·         Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.