Store Manager- Retail

People: Development & Team Building

• Recruit, Hire, and Retain top talent.
• Sets the standard of Team Performance and creates teams that consistently achieve stated goals.
• Demonstrated ability to set goals that are specific, actionable and based on established KPI’s.
• Sets the example by demonstrating personal customer service and selling skills.
• Focus on succession planning to ensure Team career goals are met and internal promotions fill open positions.
• Develops team-selling skills to deliver Radical Customer Experience utilizing all of the training materials provided.
• Consistently building employee knowledge base by engaging in continuous education, role- playing and effective delegation of tasks.
• Execute Company Brand Philosophy and Company Vision.
• Recognizes performance issues in a timely fashion and partners with Area/District Manager for resolution.
• Create Action Plans based on Division of Responsibility (DOR) to exceed goals/plan.

 People: Leadership and Communication:

• Demonstrates and ensures that the store embodies Company values.
• Communicates successes, opportunities and solutions to Area/District Manager.
• Forms partnerships throughout the organization.
• Is a leader amongst peers.
• Participates and is fully engaged in Conference Calls & Team Meetings.
• Inspires and motivates others by demonstrating the highest level of personal performance.
• Provide appropriate and consistent recognition to highlight individual performance that exceeds expectations.
• Drive employee engagement.
• Maintains high level of personal integrity (e.g., adhering to Loss Prevention practices and policies, work published schedule, accurate timekeeping records, etc.) and expects the same of their team.

 Product:

• Ensures that all directives for Floor sets and Plan-o-Gram’s (POG) are executed on time and within allowable hours.
• Knows the best sellers, the required placement, and ensures that sales are at or above company performance.
• Imparts product knowledge utilizing tools provided.
• Provide consistent Radical Customer experience through flawless presentation standards.

Place: Operations:

• Executes effective schedules that take in to account business trends, & sales associate performance to maximize opportunity.
• Maintains neat, clean, and organized total store environment.
• Achieves Sales Plan at “M” Meets Expectation.
• Achieves Average Dollar Sale (ADS), Items Per Customer (IPC), and Conversion at “M” Meets Expectation.
• Meets compliance standards to complete tasks.
• Maximizes customer experience through effective time & task management plan.
• Manages all aspects of Loss Prevention and adheres to external and internal procedures for theft, inventory management and operational controls.