Executive / Senior Executive – E-Commerce Operations

Responsibilities:

1.       Order management:

·         Manage the seller panel of the 3PPs

·         3P: Bridge orders between seller panel / Virtual OMS / Navision

·         1P & 3P: Record cancelations and returns as per market guidance

2.       Listing:

·         Execute product listing on 3PPs using internal product information management tools

·         Rectify the errors pointed out by 3PP systems and ensure 100% listings are completed before GO LIVE / TARGET LIVE date

3.       Reconciliations:

·         Reconcile payment expected vs. received

·         Raise disputes with 3PP on unsettled transactions

·         Provide documentation & evidence to country teams

4.       Hygiene Monitoring on websites:

·         Track FAKE products on site and raise disputes through Brand Protection

·         Track Price breaches on the site and raise alarms with other sellers / site

·         Look for missing listings, wrong listings, SEO optimizations possible and drive all corrections with the 3PPs

5.       Stock Monitoring:

·         Raise alarm for low stock and work with countries for appropriate procurement

·         Raise alarm for excess stock and propose for promotions

6.        Pricing & Promotions

·         Execute price changes and promo settings on 3PP seller panels or by discussions with the 3PP

7.       Own Website Operations

·         Raise work front tickets for various merchandising jobs such as banner changes, promo code creation, content set modification etc.

·         Execute sales driving merchandising changes such as: setting top products on landing pages, making new landing pages, change navigation banners, define SKU order, bundle settings, GWP settings, Enable / disable back-in-stock notification etc.